Nielsen measures over 40% of the world’s TV viewing behaviour. We have provided the TV ratings measurement service in Ireland since 1996, delivering viewing data to clients every day. Our data is used by broadcasters and advertising agencies to inform programming and advertising decisions.

We are currently looking for a Client Service Executive to join our team to provide software and client service support on all aspects of our TV measurement service to broadcasters and advertising agencies.

The successful candidate will have experience using a wide range of software tools and be comfortable providing support and training to clients on our bespoke software programs.

RESPONSIBILITIES

  • Provide software support and training to clients on TV data reporting systems
  • Assist in User Acceptance Testing for new software systems and software upgrades
  • Analyse TV data and generate client reports within agreed timeframes
  • Check reports before sending them to clients to ensure the data is accurate
  • Work closely with Operations team on data and software-related queries and projects
  • Ensure our agreed KPIs for client query response times are met
  • Assist the Client Service Team Lead in the delivery of bespoke client projects

QUALIFICATIONS & SKILLS

  • Hands-on experience using software tools and large datasets
  • Attention-to-detail and numerical confidence
  • A proactive approach to developing your skill set and knowledge
  • A strong client service ethic
  • Excellent interpersonal, verbal, and written communication skills
  • Ability to multi-task to effectively support business-critical projects while continuing to support clients
  • Proficient in Microsoft Office tools (Excel, Word, and Powerpoint)
  • Ideally, 1-2 years experience in a similar role
  • Experience and a keen interest in the media industry would be a distinct advantage
  • Third-level qualification or equivalent practical experience
  • Ability to speak and write in English fluently

BENEFITS & PERKS

  • Tech and tools to enable our people to work flexibly
  • Opt-in contributory pension scheme for all associates
  • Basic holiday entitlement of 25 days per year, which increases with long service
  • Option to purchase up to 10 additional days of holiday per year
  • Private medical insurance for all employees once they have completed a 6 month probationary period (cover provided by Laya Healthcare)
  • Monthly Taxsaver tickets for Dublin Bus and Luas
  • Bike to Work scheme

If you are interested, you can apply directly through the link below:

https://jobs.nielsen.com/job/Dublin/756602800/?locale=en_US

Alternatively, please send your CV directly (and confidentially) to Lisa.McNulty@nielsen.com by 31st July.