Carat’s global vision is to redefine media and transform clients’ expectations of how media can create greater business value. We do this through our command of convergence. Carat is the global market leader in digital and diversified media solutions and RECMA’s #1 international network.

The Carat network is made up of more than 6,500 people in 100 countries worldwide. Carat is part of the Dentsu Aegis Network, the world's leading focused media and digital communications group, and is a sister agency to the Vizeum, Posterscope, Isobar, iProspect AMNET, Amplifi and The Story Lab Global networks. The combined business has full global reach, supporting our clients and prospective clients with a range of diverse services in all key markets around the world.

Job Title: Account Manager

Job Description:

Purpose of the Role:
Own the media implementation process and act as coordinator to deliver a range of media services in an organised way to clients. Role model the behaviours and decision-making capabilities required to enable collaboration across teams, specialists and brands.

Your Main Areas of Responsibility & Accountability

Client Planning
Receive client briefs and translate client brief into detailed internal brief (using CCS Planner) which is used to brief all DAN specialist areas: AV, Offline, Display, Paid Social, PPC, Partnerships clients are meeting their profitability targets.

For some clients, be the main contact with specialists as they ask questions around the brief.

For some clients, collate the specialist media plans into an overall composite plan with accompanying rationale (client presentation if relevant). Liaise with all specialists to ensure all media plans are accurate.

For some clients, oversee any changes of strategy and media plan between client and specialists

Client Management

For some clients, be the main point of contact for clients and have the ability to understand client requirements, assess if it is within scope (liaising with BD if required), and decide the most effective way to answer the question.

Be able to answer client questions on all specialist areas (PPC, Display, Paid Social, AV, Partnerships) and only involve specialists with clients when there is a real need to do so.

For some clients, manage PCA process – delivering a PCA to the client, working with your direct team (AM, AE) and all specialists.

Deliver client updates, review of competitive activity

Set up MX code for all relevant media including PO numbers

Send non- costed plans to creative agency and be the liaise with clients if there are any issues with creative availability

Send client team confirmation that campaigns are live

Reconcile MX v PO v media plan amounts

Construct client PCA’s and competitive reviews

Team

Ensuring that the AE direct reports are skilled up and supporting with up-skilling as required

Operational Finance

Responsible for accurate and timely invoicing to our clients.

Ensure media plans match MX and invoices are accurate

What You’ll Produce

Detailed media briefs to specialists

Check specialist media plans and create composite media plans

Accurate financial reporting

Strategy presentations (working with client director and Business lead

The Decisions You’ll Make

Client briefing (and in some cases strategy) with all media channels

Your Measures of Success
Feedback on briefing process

Media Plan accuracy

Invoice accuracy

Client Satisfaction: TRR scores

Client formal feedback scores for PRIPs

Award entries

The Knowledge & Skills Needed

Strong knowledge of the specialist areas within DAN

The ability to write a clear and detailed brief

Ability to project manage as internal briefs move through the organisation

Strong excel skills

Strong attention to detail

Influential

Courageous

Builds credibility & client focused

Makes relationships count

Mobilises

Strategic rigour and viewpoint

Quality decision making

Commercial

EQ & IQ

The Experience & Qualifications Needed

Some experience of managing teams

Experience of working with and managing clients

Managing planning processes

Strong planning experience

Broad media experience

What We Can Do For You?
We're always learning, because digital and innovation doesn't stop — ever. You'll work with some impressive people who'll teach you everything they know. And you'll come up with new ideas and tactics that will teach us a few things too. With clearly set objectives there is unprecedented potential for career progression, with a huge amount of our roles being filled by internal promotions. Not only will you be part of the Carat and DAN Ireland family, you will be part of a much bigger Network within Dentsu Aegis Network globally, and internal mobility across the globe is actively encouraged.

What We’re Like
Drive, digital-obsessed and excited by what we do — that's us. We live to get the best results for our clients, especially if it means doing something no-one's done before. We think as a team. With co-workers, with clients, with media owners, with our fellow Dentsu Aegis agencies — we work together, creating online experiences people really connect with.

Because It’s Not All About Work…..

Because we hire great people, you'll find like-minded sorts in every corner of our organisation. So, it's no surprise that our teams often hang out together outside work. There's always something coming up on the social calendar!

We offer competitive salaries and benefits including; pension plans, income protection, life assurance, discounted healthcare and travel insurance.

You’ll enjoy lots of cool perks including free fresh fruit, onsite, fully subsidised barista, and all types of teas and coffee in the kitchen and around the office;

We strongly support a work-life balance and encourage agile and flexible working across the business.

Our working parents are eligible for paid family friendly leave once they are with us more than a year and we offer a phased return to work to support their return!

We also offer lifestyle benefits such as Christmas vouchers, discounted travel insurance, a group discount scheme, further educational assistance, employee assistance programme, company phone, bike to work scheme and TaxSaver tickets and we also have a Christmas Savings Scheme.

You always get your birthday off, Company closure days at Christmas and Easter and we have a great holiday allowance scheme allowing you to buy additional leave at the beginning of the year too!

Diversity, Inclusion and Wellness is SO important to us and there is always an event within these areas on the horizon!