Build ‘Trust’ and ‘Communication’
Build ‘Trust’ and ‘Communication’

Driving Growth Through Great Client Management

Gain tools to help you sell to your clients and maximise collaboration throughout the selling process. This session is outcome-driven and will help you feel confident about entering any situation that requires a flexible sales and communication style.

Two fundamental aspects of a strong account relationship are ‘trust’ and ‘communication’. These are also key to consultative selling.

This training will benefit staff that are responsible for account management in your business.

TRAINING OVERVIEW

  • Using great questions (and ways to really listen to the answers)
  • Staying in the moment
  • Understand your clients’ personality profile and decision-making process
  • Matching your offer to the needs of your clients with a flexible approach
  • Reacting to different personalities
  • Develop stronger rapport-driven client relationships, with greater trust
  • Increase your ability to gauge client perspectives
  • Engage, sell and build relationships in a more compelling fashion
Lizzie Palmer
Lizzie Palmer
About Lizzie Palmer
About Lizzie Palmer

Lizzie Palmer is a dynamic, creative and intuitive facilitator and marketing consultant with strong communication, strategic, branding and relationship building skills.

She has valuable experience on both the agency and client side - starting her career in advertising. Four agencies (including O&M and BBH) and eight years later, she joined Capital Radio becoming Marketing Director of the group.

Following her time at Capital, she became a consultant working with the Channel 4, Big Green Door and Discovery Channel, the latter as VP of Consumer Marketing. She worked at Orange as Director of Worldwide Brand Strategy, Development and Communications.

As a Brand, Marketing and Communications consultant she has worked with amongst others: British Gas, the IAB, Eat Big Fish, HTC, V energy drinks and Just Eat.

As a Facilitator and Training consultant she has worked with many prestigious companies including GE, Sky, Unilever, Nike, Tesco, Heinz and Philips helping them with areas from vision setting, idea generation, sales and storytelling in business. In 2012 she was an IPA Advertising Effectiveness Judge. She also runs a 3 day Masterclass in Branding and Marketing at the NFTS.

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Add to Calendar 2020-03-10 09:00:00 2020-03-10 12:30:00 Europe/Dublin Consultative Selling - AM To provide client facing personnel with the selling skills they need when selling concepts and services to clients. The Alex Hotel IAPI info@iapi.com

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Add to Calendar 2020-03-10 09:00:00 2020-03-10 12:30:00 Europe/Dublin Consultative Selling - AM To provide client facing personnel with the selling skills they need when selling concepts and services to clients. The Alex Hotel IAPI info@iapi.com

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